TORUI Products

When paying via Bank Deposit,please put your alibaba ID as a reference for payment, so we can easily trace your order (PLEASE DO NOT USE THE ALIBABA ITEM NUMBER). If your alibaba ID is not used as a reference for payment, delays may occur in tracing your payment to your order or contact us!

We do not accept business cheques, personal cheques or Credit card’s over the phone, or in written format.

Please make sure you read the information in the listing description,if you are to make an order, as some information contained in the listing may have important information on the compatibility/condition of the product for your vehicle.

(Our products are predominantly for the Australian and New Zealand market), if you are unsure that the product may not be compatible, PLEASE MESSAGE US!

If there is an error/mistake at the time of your order, please notify us as soon as possible, by texting message (replies may however take more than 24 hrs to be responded to) otherwise for more urgent matters, by emailing us at [email removed by alibaba] and placing your userID with the words (URGENT MATTER) in the subject field. Only matters  regarding mistakes/errors with current orders will be replied to when we are emailed directly, all other cases please  message us.

Installation is the Purchaser's responsibility. Unless otherwise written in the description, all parts are supplied as is (without instructions), and require installation by a competent/experienced person or professional installer. It is also a MUST, to test fit or test parts prior to final installation/painting stages to assess any possible issues/problems to save time/labour costs to the buyer.

In this case we will refund your order and ask you to re-purchase with the correct address/product that you would like, providing that it is in stock at the time of listing.